Compare InfonBot and Crisp. InfonBot includes AI in all plans from $19/mo. Crisp charges a flat workspace rate but meters AI usage separately via Hugo credits.
Both platforms use flat-rate workspace pricing, but they differ in how AI is charged. Crisp includes a small amount of Hugo AI credits in each plan — once exhausted, the AI stops or you pay as you go. InfonBot includes AI conversations in its flat rate with no metering.
| Scenario | InfonBot | Crisp |
|---|---|---|
| 500 AI convos/month | $49/month (Growth) | $95/month (Essentials) + AI overage |
| 5,000 AI convos/month | $99/month (Business) | $295/month (Plus) + significant AI overage |
| AI Pricing Model | Included in flat rate | Metered credits (~$0.05-0.10/convo) |
| Seats Included | Unlimited | 10 (Essentials) / 20+ (Plus) |
| Branding Removal | Included | Plus plan ($295/month) |
InfonBot uses Google Gemini 2.0 and trains on your documents or website content via automatic crawling. Setup is straightforward — upload content and deploy.
Crisp's Hugo AI requires credits for each automated conversation. It integrates with Crisp's knowledge base but the credit system makes costs harder to predict, especially as volume grows. Hugo supports multi-language and can be trained on website content, help center articles, and conversation history.
For pure AI chatbot value, InfonBot provides more predictable costs and simpler training. Crisp's strength is its omnichannel support platform with a unified inbox.
| Feature | InfonBot | Crisp |
|---|---|---|
| AI Chatbot | Included all plans | Credit-based (metered) |
| Shared Inbox | Not available | Omnichannel inbox |
| Mobile Apps | Not available | iOS and Android |
| Ticketing | Not available | Available (Plus plan) |
| Omnichannel | Website widget | Email, WhatsApp, Instagram, Messenger |
| Knowledge Base | AI trains on your content | Separate KB module |