Help Center

Find answers to common questions and get the support you need

Frequently Asked Questions

How do I get started with InfonBot?

Getting started is easy! Simply sign up for a free account, add your documents or website URLs, and our AI will automatically process and index your content. Then, copy the widget code and add it to your website. Your chatbot will be live in minutes.

What file types are supported for document upload?

We support PDF, DOCX, and TXT files. Our system automatically extracts text from these documents and creates embeddings for intelligent search and responses.

How does website scraping work?

Our system automatically detects and uses sitemap.xml files if available. If no sitemap is found, we use an intelligent web crawler to discover and index your website pages. You can also configure URL filters to include or exclude specific patterns.

Can I customize the chatbot's appearance?

Yes! You can fully customize your chatbot's appearance, including colors, position, welcome message, and more through the Appearance settings in your dashboard.

What AI model does InfonBot use?

InfonBot is powered by Google Gemini 2.0 AI, which provides advanced language understanding and natural conversation capabilities.

How do I contact support?

You can reach out to us via email at Worldondeal@gmail.com or use our contact form. We're here to help 24/7!

Still Need Help?

Our support team is ready to assist you with any questions or issues you may have.